PRODUCTS RELATED QUESTIONS
Q: How is the meat packaged?
A: Our meat is carefully packaged and vacuum sealed to ensure freshness and quality. We use flash freezing to lock in flavour and nutrients, so you can enjoy the best-tasting meat possible.
Q: Where do you source your products?
A: . We source our products from the best farms and suppliers across Ontario. We use Canadian sources to ensure your family is eating the best products. From Gordon Foods Service to West Grey Premium meats rest assured your family is eating the best quality available.
Q: Why flash frozen?
A: Flash freezing locks in flavour and nutrients, so you can enjoy the best-tasting meat possible. It also helps to keep our products fresh and shelf-stable.
Q: Is your beef grass fed?
A: Yes, our beef is grass-fed and pasture-raised. We believe this is the best way to raise cattle for the animals' welfare and the meat's quality.
Q: How long is your meat good in the freezer?
A: All of our meat products are designed to be frozen and enjoyed within one year. However, if you have any concerns about the quality of the meat, we recommend consuming it within one year.
Q: What is the best way to defrost your product?
A: We recommend thawing our products in the refrigerator overnight. This will help to ensure that the meat retains its flavour and moisture.
Q: What should I do if I have a problem with my product?
A: If you have any questions or concerns about our products, please don't hesitate to contact us. We're always happy to help!
LOGISTIC QUESTIONS
Q: Can I recycle the packaging?
A: Yes, you can recycle the packaging. Our packaging is recyclable, and we encourage you to recycle it.
Q: What if there is a problem with my order?
A: If you have a problem with your order, please contact us, and we will do our best to resolve the issue.
Q: How do I handle dry ice?
A: If you receive dry ice with your order, please handle it carefully. Dry ice can be dangerous if mishandled.
Q: Do I need a bigger freezer?
A: If you are planning on storing many frozen goods, you might need a larger freezer. However, if you are only storing a few items, then a standard-sized fridge freezer should suffice.
Q: What if we aren't home when you deliver?
A: If you are not home when we deliver, we can either leave your goods in a safe place or reschedule the delivery for another time.
Q: Can I customize my own box?
A: Yes, you can customize your own box. Having trouble contact us and we can walk you through the process
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